Terms of service
Last updated: March 30, 2026
Welcome to OrganicFormulaDirect.com. These Terms of Service (the "Terms") govern your access to and use of our website, including any content, functionality, and services offered on or through www.organicformuladirect.com (the "Site"), as operated by OFD Co. ("Organic Formula Direct," "we," "our," "us"). By using the Site or placing an order, you agree to our Terms of Service, Shipping Policy, and Return and Refund Policy.
If you do not agree with any part of these Terms, you must not use the Site or place an order.
1. Overview & Acceptance of Terms
By accessing or using the Site, you represent that you have read, understood, and agree to be bound by these Terms and any additional policies referenced herein (including our Privacy Policy). You also warrant that any order you place is for personal, non-commercial use unless otherwise explicitly agreed in writing.
Age of Use: You represent that you are at least the age of majority in your state or province of residence (or older). If you are under the age of majority, you may use the Site only under the supervision of, and with consent from, a parent or legal guardian. Minors may not purchase without valid adult consent. This Site is not directed to children under 13.
Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide current, complete, and accurate information and to notify us promptly of any unauthorized use.
2. Use of the Site; Eligibility
You may use the Site only for lawful purposes and in accordance with these Terms. We reserve the right to refuse or cancel any order for any reason, including but not limited to orders that appear to be for resale or commercial use.
Prohibited Uses: You agree not to use the Site or any content on the Site:
- In any way that violates any applicable law or regulation.
- To solicit participation in unlawful, fraudulent, deceptive, or abusive acts.
- To harass, abuse, threaten, defame, intimidate, or discriminate against others.
- To infringe our intellectual property or the rights of others.
- To attempt unauthorized access to systems, networks, or accounts.
- To resell, redistribute, or commercially exploit products without written consent.
- To use automated tools (bots, scrapers, crawlers) without authorization.
3. Products / Services; Order Acceptance; No Resale
By placing an order, you agree:
- All products are for personal use only and not for resale or distribution.
- We may limit quantities by person, household, region, or jurisdiction.
We may refuse or cancel orders due to availability, pricing errors, suspected fraud, or resale indicators.
4. Health & Safety Disclaimer (Infant Formula)
Infant feeding decisions may impact your child's health. Breastfeeding is generally recommended. If using formula, consult your pediatrician to determine the best option for your child.
All content is provided for general informational purposes only and does not replace professional medical advice.
5. Privacy & Personal Information
Your personal information is governed by our Privacy Policy. By using this Site, you agree to those terms in addition to these Terms of Service.
5a. Marketing Communications
Email: By providing your email address (e.g., at checkout, via a signup form, or through your account), you may receive marketing emails from Organic Formula Direct, including promotions, product announcements, and cart reminders. You can unsubscribe at any time by clicking the "unsubscribe" link in any marketing email or by contacting support@organicformuladirect.com. Transactional emails (order confirmations, shipping updates, account notifications) are not marketing and will continue regardless of your marketing preferences. We comply with CAN-SPAM (US) and CASL (Canada) requirements for all commercial email.
SMS: Organic Formula Direct operates an SMS marketing program. By providing your mobile phone number and opting in, you expressly consent to receive recurring automated marketing text messages (e.g., promotions, new products, cart reminders) from Organic Formula Direct at the number provided, which may be sent using an automatic telephone dialing system or prerecorded voice technology. You must be at least 18 years of age (or the age of majority in your jurisdiction) to subscribe to our SMS program. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.
To opt out, reply STOP to any message. For help, reply HELP or contact support@organicformuladirect.com. You may also withdraw consent at any time by contacting us directly.
This program is available to customers in the United States and Canada. Carriers are not liable for delayed or undelivered messages. Our website uses cookies to track items in your shopping cart, including abandoned carts, and this information may be used to send cart reminder messages to opted-in subscribers. Your phone number and related data are handled in accordance with our Privacy Policy.
For US subscribers: Your opt-in constitutes prior express written consent under the Telephone Consumer Protection Act (TCPA).
For Canadian subscribers (CASL): We only message recipients who have provided express or implied consent under Canada's Anti-Spam Legislation. Each message includes our identity, contact information, and an unsubscribe mechanism. Our mailing address for CASL purposes is: 30 North Gould St. #47197, Sheridan, Wyoming 82801.
6. Intellectual Property
All content on this Site is owned by OFD Co. or its licensors and is protected by intellectual property laws. Unauthorized use is prohibited.
7. Disclaimers; "As Is" / No Warranty
All products and Site content are provided "as is" and "as available" without warranties of any kind, including implied warranties of merchantability or fitness for a particular purpose.
We do not guarantee uninterrupted or error-free operation and disclaim liability for content errors or omissions.
8. Limitation of Liability
To the maximum extent permitted by law, OFD Co. shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from Site use or product purchases.
Nothing on this Site constitutes medical or professional advice. Always consult your pediatrician or a qualified healthcare provider before making infant feeding decisions.
9. Shipping & Risk of Loss
Use of this Site constitutes acceptance of our Shipping Policy. Once products are transferred to the shipping carrier, title and risk of loss pass to you. We are not liable for delays caused by shipping carriers, customs processing, or events outside our control.
10. Return and Refund Policy
Use of this Site constitutes acceptance of our Return and Refund Policy.
11. Third-Party Links / Tools
We are not responsible for third-party websites or tools linked on our Site. Use them at your own risk.
12. User Content & Reviews
By submitting reviews, photos, or testimonials, you grant OFD Co. a worldwide, royalty-free license to use such content for marketing and operations.
You represent that you own or have permission to submit such content and that it does not violate any third-party rights or laws.
13. Indemnification
You agree to indemnify and hold harmless OFD Co., its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your breach of these Terms, your violation of any law or third-party rights, or your use of the Site.
14. Governing Law; Dispute Resolution
These Terms are governed by the laws of the State of Delaware. All disputes shall be resolved exclusively in Delaware state or federal courts.
15. Termination
We may suspend or terminate your access to the Site at any time, without notice, for conduct that violates these Terms or is harmful to other users, us, or third parties, or for any other reason in our sole discretion.
16. Assignment
You may not assign or transfer these Terms or your rights hereunder. We may assign these Terms without restriction.
17. Changes to Terms
We may update these Terms at any time. Continued use after updates constitutes acceptance.
18. Contact Information
For questions, contact: support@organicformuladirect.com
19. Severability; Waiver
Invalid provisions do not affect enforceability of remaining sections. Our failure to enforce any provision does not constitute a waiver of that provision.
20. Entire Agreement
These Terms and referenced policies constitute the entire agreement between you and OFD Co.