We offer Free Express Shipping to the United States and Canada on all orders overf $100. Orders are typically processed within 1 business day.  Please note that any orders placed on weekends or holidays will be processed on the next business day.  Once shipped, most packages arrive within 2-5 business days. 

For more information on shipping, please visit our Shipping Information page. 

Yes, we offer Free Express Shipping to the United States and Canada on all orders over $100. For orders less than $100, shipping cost is $14.99. For orders to the United States, customs fees, import duties, and taxes are included in the advertised price. Your package will arrive duty-free, stress-free, and without surprise fees. 

For orders to Canada, customs fees, import duties, and taxes may apply. These fees are determined by the destination country and are the responsibility of the recipient. We recommend checking with your local customs office for more information on potential charges.

For orders to the United States, customs fees, import duties, and taxes are included in the advertised price. Your package will arrive duty-free, stress-free, and without surprise fees.

For orders to Canada, customs fees, import duties, and taxes may apply. These fees are determined by the destination country and are the responsibility of the recipient. We recommend checking with your local customs office for more information on potential charges.

While customs issues are extremely rare, they can occasionally occur and may cause delays. If your package encounters customs issues, we recommend contacting the customs office directly to resolve any outstanding fees or documentation required. If you need assistance, our customer support team will be happy to help guide you through the process.

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package directly through our website or the carrier’s tracking page. 

Please allow 24-48 hours for the tracking information to update after shipment. 

Over 99% of our packages arrive on time without issue. Our typical delivery time is 2–5 business days; however, delays caused by weather, holidays, or customs are beyond our control. During peak seasons, rare delays may also extend delivery by several additional days, although this is rare

If you have any concerns about your order, please contact our customer support team and we'll be happy to assist you in locating your package. While we guarantee shipment within one business day, delivery delays caused by the carrier—including those related to import and customs clearance—are not refundable, as they are outside of our control.

To ensure uninterrupted access to your formula, we strongly recommend placing your order at least two weeks in advance.

We’re truly sorry if your order arrived damaged or didn’t arrive at all—thank you for giving us the opportunity to make it right. Thankfully, this is extremely rare, but in uncommon cases it can occur due to circumstances during shipping that are beyond our control.

For clarity, “damaged” means that the inner silver bag or the can itself is punctured. Cosmetic issues such as small dents, creases, or scuffs to the outer packaging are not eligible for refunds.

If your order arrives damaged, please:

• Notify the courier immediately
  
• Take clear photos of the damage
  
• Contact us within three (3) days of delivery so we can assist you promptly

If your package is lost in transit, we will work directly with the carrier to investigate. Once the loss is confirmed, a refund will be issued.

Important Safety Notice:
Never use formula if the inner bag or can is punctured. Please take photos for documentation and dispose of the product immediately.

Once your package leaves our warehouse, the shipping carrier assumes responsibility for delivery. If your tracking shows “delivered” but you cannot locate your package, please check nearby areas, speak with neighbors, or contact the courier directly for further assistance.

Please note refunds cannot be issued for packages marked as “delivered.” However, if tracking confirms the package was not delivered, our delivery guarantee applies and we will gladly assist in resolving the issue.

We sincerely apologize if an incorrect item was sent—thank you for bringing it to our attention. When contacting us, please include:

• Your order number
  
• A clear photo of the shipping label
  
• A clear photo of the item you received
  

If the correct product is available, we will ship it out immediately. If it is unavailable, a full refund will be issued. We truly appreciate your patience and will resolve this promptly.

For the safety of all our customers and babies, we do not accept returns. Since all of our products are guaranteed fresh, accepting returns could potentially compromise the quality and safety of the product. 

However, we understand that situations can arise, and we are happy to offer refunds or replacements on a case-by-case basis. If there is a problem with your order, please reach out to our customer service team within 7 days of receiving your package, and we will do our best to resolve the issue. 

Once an order has been processed or shipped, it cannot be canceled or modified. However, if you notice an issue shortly after placing your order, please contact our customer service team as soon as possible, and we will do our best to accommodate your request.

If a cancellation is approved before shipment, a refund will be issued minus a 5% handling and transaction fee. Please note that refunds may take 5–10 business days to post, depending on your bank and payment method.

Your order is shipped to the address entered at checkout. If you realize an address change is needed, please contact us immediately and we will do our best to assist; however, address changes cannot be guaranteed after payment is completed.

Packages sent to an old or incorrect address are not refundable, and once your order leaves our warehouse, we cannot assume responsibility for delivery issues caused by address changes. For the smoothest delivery experience, we strongly recommend avoiding courier redirection requests, as they frequently lead to delays or delivery errors.

Yes! We source all of our products directly from trusted suppliers in Europe. We only sell authentic, high-quality baby formulas that meet European standards. We are committed to providing the best nutrition for your baby.

Yes, all of our formulas are certified Organic and GMO-free, meeting strict European standards. We take pride in offering clean, safe products for your baby’s nutrition. 

Manufacturers occasionally update their packaging designs. Because we prioritize shipping the newest available inventory with the longest shelf life, your product may arrive in updated packaging that differs from the images shown on our website.

Please note that packaging variations are not eligible for refunds, as the product itself remains authentic and unchanged.

We occasionally offer discounts and promotions. To stay updated, subscribe to our newsletter or follow us on social media for exclusive offers!

Yes, we do offer bulk pricing for large orders. Please contact our customer service team for more information on wholesale opportunities.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay and other secure payment options listed during checkout.

If you experience any issues with your order or have questions that aren’t answered here, please don’t hesitate to reach out to our customer service team at support@organicformuladirect.com or via our Contact page. We’re here to help!