Privacy policy
Last updated: March 30, 2026
OFD Co. ("Organic Formula Direct," "we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, share, and protect personal information. By using our Site or services, you agree to this Privacy Policy and our Terms of Service.
1. Information We Collect
a. Information You Provide
- Name, email, phone, billing and shipping address
- Account credentials
- Payment information
- Customer support communications
b. Information Collected Automatically
- IP address, browser type, device info
- Pages viewed, cart activity, interactions
- Cookies, pixels, and similar technologies
c. Information from Third Parties
- Payment processors, shipping providers, analytics platforms
- Public or legally available data sources
d. Inferences
- Preferences and engagement trends derived from usage
2. How We Use Your Information
- Order fulfillment and account management
- Customer support and communications
- Marketing communications (email and SMS) — see Section 2a
- Fraud prevention and legal compliance
2a. Marketing Communications & Your Contact Information
When you provide your email address or phone number, we may use it to send you marketing communications, including promotional emails and SMS text messages. We use third-party platforms (such as Klaviyo) to manage and deliver these communications. These platforms may receive your name, email address, phone number, purchase history, and browsing activity (including cart data) to personalize messages and measure performance.
You can opt out of marketing communications at any time:
- Email: Click "unsubscribe" in any marketing email
- SMS: Reply STOP to any text message
- Both: Contact support@organicformuladirect.com
Opting out of marketing does not affect transactional messages related to your orders or account. For full details on your consent rights and legal disclosures, see Section 5a of our Terms of Service.
3. Sharing Your Information
- Service providers (payments, shipping, analytics)
- Marketing and business partners
- Legal or regulatory requests
- Business transfers (mergers, acquisitions)
We do not sell personal information for commercial purposes.
4. Shopify and Platform Services
Our store is hosted on Shopify, which processes data for hosting, payments, and analytics. See Shopify's Privacy Policy for details.
5. Cookies and Tracking
- Improve site performance
- Analyze trends
- Personalized advertising
You may disable cookies via your browser, but functionality may be affected.
6. Children's Privacy
We do not knowingly collect information from children under 13.
7. Data Security and Retention
We use reasonable protections and retain information as needed for:
- Account services
- Transaction records
- Legal compliance
- Dispute resolution
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location and applicable law, you may have the right to:
- Access personal data
- Correct inaccuracies
- Request deletion
- Opt out of marketing
Contact: support@organicformuladirect.com
9. International Transfers
Your data may be processed outside your country using approved legal safeguards.
10. Third-Party Links
We are not responsible for the privacy practices of third-party websites.
11. Updates to This Policy
Changes will be reflected by an updated "Last updated" date.